Home Courtesy Policy
All no shows are charged 100% scheduled services. All cancellations must be made 16 hours before scheduled appointment to avoid a 50% of said scheduled services. In the event of three or more missed or late canceled appointments, you will be charged the full price of service. We appreciate your timeliness in order to provide the full amount of time allocated for your service. If you are late, it may be necessary to shorten or adjust your appointment time. Please arrive 10 minutes early for massage and facial appointments.
In order to secure spa services, appointments must be reserved with a credit card or with a purchased gift card. Gift cards must be present at the time of redemption. Home is not responsible for lost or stolen gift cards. Gift cards will retain their purchased value indefinitely.
Please be aware that for spa services provided to anyone under the age of 18, a parent or legal guardian must accompany the client at the time of check-in and in the room for the complete duration of the service.
Please enjoy your personal time and refrain from using your cell phone at Home and whenever possible, we recommend that small children either be attended to by a companion, or left at your home.
While we will make every effort to assist you in finding a misplaced item, Home is not responsible for lost or stolen items. Please note that our smocks cover your clothing during services and robes can be provided for your protection. Home is not responsible for damaged clothing during a service.
Retail items may be returned within a 14-day period with the receipt for a full refund or exchange. We are unable to accept any make-up returns – cosmetic testers are available for preview before purchasing.
Home accepts MASTERCARD, VISA, and DISCOVER. Please be advised, there is a $25 fee for all returned checks. All prices are subject to change without notice.
If the service you received at Home did not meet your exceptions, please contact us to discuss your concerns within 24 hours. Hair and waxing services are invited to visit their original technician for any correction within 48 hours of initial service.
Home is a smoke-free environment.